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Privacy Policy

Last Revised: January 13, 2012

WEB FADA RESPECTS YOUR PRIVACY


This Privacy Policy covers our website www.webfada.com and all our operations as a company.
Other than as described in this Policy, we will not give any information about you to any third party without your express permission.


INFORMATION COLLECTION AND USE

Our Site use forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions. For certain services, we may also request a credit card number, government identification number, or other financial information. We will then create an account number for you.

We receive and store any information you enter on our Site, or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.

We use your information to contact you regarding functionality changes to our products and our Site, new Web Fada services, and special offers we think you'll find valuable. You can update your account preferences if you do not want to receive such information.

We may also use your information to present a co-branded offer with our partners or affiliates. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.

We use information gathered about you from our Site statistics (for example, your IP address or device operating system) to help diagnose problems with our server, and to administer our Site. We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.

Our Site uses cookies to keep track of your shopping cart and receipts. We use cookies to identify you so you don't need to log in each time you visit our Site. The cookies are linked to your customer number, which is associated with the information in your account.

This Site contain links to other websites. Unfortunately, Web Fada is not responsible for the privacy practices or the content of such sites.


Security

This Site has security measures in place to protect against the loss, misuse or alteration of the information under our control.  Please view our Secure Ordering page for further details.


Sending Emails

We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our "Contact Us" page, to allow you to contact us directly. We strive to promptly reply to your messages.

The information you send to us may be stored and used to improve this Site, and our products, or it may be reviewed and discarded.


Third Party Service Providers

We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.

In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel gift or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, contact us at [email protected].


Supplementation of Information

In order to provide certain services to you, we may on occasion supplement the personal information you submit to us with information from third party sources (e.g., information from our strategic partners or service providers).  We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.


Contests/Surveys

From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level - note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our Site.

We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.


Targeted Advertisements

Web Fada may display targeted offers to our customers based on the products currently owned by the customer.  These offers will display as varying product banners.  There is no personal or geographical information collected within these product banners to build a profile about your activities or that is shared with third party advertising companies.


Tell-A-Friend

If a user elects to use our referral service to inform a friend about our Site, we ask the user for the friend's name and email address. Web Fada will automatically send the friend a one-time email inviting them to visit our Site. Web Fada stores this information for the sole purpose of sending this one-time email. The friend may contact Web Fada at [email protected] to request the removal of this information from our database.


What Happens to my Personal Information if I Terminate my Web Fada Account?

When your Web Fada account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant Web Fada databases. However, deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information as necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.


Updating Your Information

You may alter your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.

  • You may send an email to [email protected]
  • You may visit your online Account Manager
  • You may send mail to Web Fada at the following postal address:
  • Web Fada, P. O. Box AF 2863, Adenta, Accra, Ghana - West Africa
  • You may call us at: +233-265-41-41-27 or +233-265-41-41-28

Transfer of Data Abroad
If you are visiting this Site from a country other than the country in which our servers are located, your communications with us may result in the transfer of information across international boundaries.  By visiting this Site and communicating electronically with us, you consent to such transfers.


Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal processes (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with ICANN's rules, regulations and policies.


Changes in Our Practices

We reserve the right to modify this Privacy Policy at any time. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy and any other places we deem appropriate, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.


Contacting Our Site

If you have any questions about our Privacy Policy, the practices of this Site or your dealings with this Site, please contact us at: [email protected] or call (+233) 265 41 41 27.

 
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Use of this Site is subject to express Terms of Use.
By using this Site, you signify that you agree to be bound by these Terms of Use, which were last revised on January 31, 2012.

Terms & Conditions | Privacy Policy

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